Beyond our knowledgebase, there are various other avenues that you can pursue to find additional information.
You are always welcome to contact TaxSlayer VITA/TCE Support for assistance with the TaxSlayer software. We would be more than happy to assist you with navigating through the software, resolving rejections, and more!
How Do I Contact VITA/TCE Support?
You could refer to the publications and user guides that are published by our support team. These documents contain a trove of information about our software. Including configuring the software, common rejections and their resolutions, and more!
VITA/TCE Publications and User Guides
You should refer to the VITA/TCE Blog for the latest information within our ecosystem. Our blog includes articles on upcoming features, known issues, and more!
https://vitablog.taxslayerpro.com/
Additionally, you can subscribe to the VITA/TCE Blog! So that you can receive a summary of the articles that been recently published to your inbox.
Subscribing to the VITA/TCE Blog
Publication 4012, VITA/TCE Volunteer Resource Guide is an excellent source of information that is published by the IRS. This publication includes information on various tax topics, usage of the TaxSlayer software, and more!
Publication 4012, VITA/TCE Volunteer Resource Guide
The Practice Lab contains a tremendous amount of information on using our software. Including practice returns, videos, previous webinars, and more! In particular, these videos are an excellent resource. They are presented to you on the page that appears after logging into the Practice Lab.