This article is meant for site administrators that need to download the Desktop/Contingency Software. If you are a site administrator that needs to regain access to your My Account/Account Hub in order to download the Desktop/Contingency Software then follow these steps to retrieve your username.
- Navigate to https://vita.taxslayerpro.com/accounthub
- Select "Forgot Username".
- Enter your e-mail address.
- You're finished! If the e-mail address that you entered is associated with a My Account/Account Hub then an e-mail will be sent to you with your username!
The email reminder comes from TaxStatusNow.com. If the e-mail is not in your inbox then ensure that it was not redirected to your spam/junk folder. If this occurs then we recommend adding "support@e.vita.taxslayerpro.com" to your Safe Senders List in order to prevent this from occurring in the future.
Note: This is an article on using TaxSlayer's software. It is not intended as tax advice. For more details on this topic, see Additional Information below.
Additional Information: